Reports: Open Orders

Estimated reading time, 7 minutes

This report shows all active or in-process orders that have not yet been closed or invoiced. These open orders generally represent transactions that are still in progress, such as customers who are in the establishment, orders in preparation, or tables pending closing in a restaurant.

This report helps to gain control over pending transactions and ensure that each open order receives attention until final closing or invoicing, thus improving service efficiency and real-time sales management.

Segment	Description
Start date / End date	These fields allow you to set a range of dates to consult the credit notes generated in that period.
Start time / End time	From here you can adjust the report to a specific time interval within the period.
Search	Allows you to filter the report once the date or time has been set.
Today / Yesterday / Week / Last Week / Month / Last Month	These are the preset filters to speed up the query according to different common periods.
Entries	Shows how many entries are being displayed.
Downloads	Allows you to download data in formats such as Excel or PDF for external analysis or logging.
Copy	Allows you to copy the general report data directly to the clipboard.
Print	Presents a printable version of the report.
Search Bar	To search by order number, amount or description.
Order	Unique order or transaction identification number.
Order Type	Order classification, such as to-go, on-premise, or home delivery.
Invoice	Number or identifier of the invoice associated with the order.
Customer	Name of the customer who made the purchase (if registered).
Employee Open	Name of the employee who registered or opened the order in the system.
Date Opened	Date and time the order was opened in the POS system.
Subtotal	Total sum of the items in the order before taxes, discounts and gratuities.
Discounted Items	Number of items in the order that have discounts applied.
Order Discount	Total discount applied to the entire order.
Discount Approved by	Employee or supervisor who authorized the discount on the order.
Tax	Total tax applied to the order.
Total Tips	Total amount of tips allocated on the order.
Total	Final amount of the order, including discounts, taxes and tips.
Cash	Amount paid in cash for that order.
Debit	Amount paid by debit card.
Credit	Amount paid by credit card.
Check	Amount paid by check.
Other	Payments made by other methods, such as transfers, coupons, etc.
More	This icon allows you to view additional details of the order. When you click on the icon, two sections are displayed.
	Detail	Displays more specific information about the transaction, such as modification times or item preparation status.
	Ticket	Displays a breakdown of all items included in the order, with details such as descriptions, prices, quantities and any specific discounts applied to each item.