Split the bill on the POS - equally, by items or by diner, and charge each account

Applies to Invu POS 6.10.1. Labels are shown as they appear when the POS and the panel are in English. It replaces the three "División de cuentas" articles.

Most important:

• Splitting the bill only exists if the Business Type is table service (or motel). In quick service or retail, charge the same order with several Partial payments: one invoice comes out.
• Split first, then apply discounts, customer and tips on each account: when you split, Account 1 keeps the order discount, the customer, payments already made and fixed-amount tips.
• Each account is charged and invoiced separately. What you add, charge or discount goes to the account highlighted in blue.

1. Before you start (administrator)

• In Settings > Users and Roles > POS Roles, give Allow Splitting Bills on iPad and Allow Splitting Bill with Discounts (required when the items have a discount).
• To split by seat, turn on Grouping by Diner in Settings > System > Settings, Services section.
• On each device, run Update Data.

2. Ways to split

By items:

1. In the order, tap Split Order (it turns orange) and tap the items that go to the other account.
2. Tap Split Order again and use the PIN if asked.
3. If the order already has accounts, choose Account N, New Account or Divide items equally in N.
4. If an item has several units, type how many to move. Only whole units move.

Equally:

1. With the order not split yet, press and hold the order number at the top of the detail.
2. Use the PIN if asked, type the number of accounts (2 to 15) and tap Accept.
3. Each dish is shared among all the accounts. Account 1 may be a few cents higher because of rounding.

By diner (seat):

1. Set the number of guests with the order's people button.
2. Before adding each person's dishes, tap the seat selector and choose their seat. Shared items go in Share. If you do not choose a seat, the dish goes in Share.
3. To change a dish's seat, double-tap it.
4. Press and hold Split Order (or, on the equal-split keypad, tap Divide by diners) and confirm.
5. You get one account per seat. What is in Share is split equally among all the guests.

Empty account: tap the orange + button. The new account is selected and what you add goes to it.

3. Charge each account

1. Tap the account you will charge and check that it is blue. After splitting or joining, the selection goes back to the first account.
2. If that person wants an invoice in their name, tap the account number again and assign the customer.
3. Apply discounts and tips with that account selected.
4. Tap Pay Order, choose the method and Full (or Partial).
5. When it is paid, the account closes and issues its own invoice. Repeat for each account. The table is freed when the last one closes.

• Pre-check: Options > Print Pre-account and choose the account or All Accounts (it prints one per account).
• Banesco and Global Bank charge the account's total if that account has no payments. Split before charging and charge each account with Full.
• Closed accounts are grouped at the end, under Closed.
• To retry an account's invoice: Options > Retry Print and choose the account.

4. Move and join

• Move dishes from one account to another: Split Order, choose the dishes, Split Order and Account N.
• Join back: expand an open account, press and hold its number and choose Join open accounts. Accounts already charged are not touched.
• Take an account to another order or table: press and hold its number and choose Move account.
• Join two tables: Options > Join to Another Order.
• Moving accounts between orders needs Edit Orders from Other Employees and Allow Moving Order Between Tables.

Common problems

• Split Order does not show. The Business Type is not table service, or the order is closed.
• I press and hold the order number and nothing happens. The order is already split: use Join open accounts and split again.
• Accept does not respond on the keypad. Type a number from 2 to 15.
• It does not split by diner. It needs more than 1 guest, Grouping by Diner and dishes on different seats.
• I chose every item and nothing split. In an order that is not split yet, leave at least one item; to split one dish, split equally.
• The PIN screen shakes. Allow Splitting Bills on iPad is missing, or Allow Splitting Bill with Discounts if the items have a discount.
• "The discount's amount exceed to divide item". An item has a fixed-amount discount that does not fit in the part: remove the discount, split and apply it again.
• One account got the discount or the payment and the others did not. They were applied before splitting: they stay on Account 1.
• It was charged or added to the wrong account. Tap the right account (blue) before adding or charging.
• "Selected pay can't added to order" with Banesco or Global Bank. That account already has a payment.
• "The order is already closed". You selected a closed account: choose an open one.
• Venezuela: "Order with items in zero or 100% discount cannot close". There is an empty or zero account: join it with Join open accounts.
• Peru: products were lost when splitting with Recargo al consumo. Update to version 6.10.1.